What is order tracking and how can I use it to provide customers with updates?

 Order tracking is a process that allows customers to monitor the progress of their orders from the time they are placed until they are delivered. It provides customers with real-time updates on the location and status of their shipment, enhancing transparency and satisfaction.  

Here's how you can use order tracking to provide customers with updates:

1. Integrate Tracking System: Integrate a tracking system with your online store or shipping provider. This will allow you to access tracking information for each order.
2. Send Tracking Number: Once the order is shipped, send the customer a tracking number via email or SMS.
3. Provide Tracking Link: Include a link to the tracking website where the customer can view real-time updates.
4. Regular Updates: If there are any delays or changes in the shipping status, proactively notify the customer.
5. Offer Self-Service Tracking: Allow customers to track their orders directly on your website by entering their order number or email address.

By offering order tracking, you provide customers with a sense of control and transparency, which can improve their overall satisfaction.